The Who

A photo op with Sir Miguel Manuel

Upon reaching the resort, we are welcomed by the staff at front office. They seved us with some refshments which really helped after our long and hot trip. They greeted and smile at us which really made us feel at ease at the place. Then we headed to the restaurant to eat. The place was so big we don't know where to go. We are expecting that one of the staff there will assist us to find the restaurant but they did'nt do it which made me think that hey, you expect us to find the restaurant immediately at this super big property without at least guving us directions? Whew, or we were just really hungry at that time that we easily get irritated?

At the restaurant, we were assisted by the waiters. To be fair, they are accommodating to our requests, even taking our pictures.

After satisfying our stomachs, the manager, Sir Mon and anoher staff took us on a tour around the resort discussing and explaining evey details that we should know about the place, facilities and others. They also answered our questions directly. I was impressed that even he was only six months in that position, he was able to deliver the informations with expertise.

The resort offers different activities and water sports. They have staffs in charge of these and they treated us properly. The man on the cruise handled the boat very well that agve me the impression that they have been doing this for a long time and we are safe. This is important because for me, the staff should be good so that their guests will feel that their lives are safe at their hands.

Sir Mon knows everything you need to know about the resort.

On our second day, we had a discussion with the manager and one of the front office personnel. There he explained to us the organizational structure of the resort and the different departments that composes the resort. He answered the questions from the students and told us that they are open for any suggestions, reactions and compalins if any. One of my classmates ask about the training that their staffs are getting because some of them seems not to get enough o9f that training. The manager admitted that the staff only have the basic training but they are planning to give more exensive training for them to be able to render excellent service to their guests. He said that they are really looking forward for more improvents for their resort and one of these is at their human resources. As Sir Mon Said, “ the biggest room is the room for improvement."